After cleaning my windows, approximately 20 minutes thereafter I had an almost heart attack moment when the pane of glass fell into the living room. Thank heavens it didn't fall outwardly as I live on the 2nd floor. I called my housing associations emergency repairs number and was greeted by someone who addressed themselves and asked what the issue was. After a few minutes I was told that an emergency repairs would be sent within 24 hours but hopefully that evening.After about two and a half hours the employee arrived and asked what happened, I told I had cleaned my windows and that it had fallen out of its own accord and he proceeded to pick up the glass and place it back onto the frame as it was. I argued that it wouldn't be safe but he disagreed and carried on. I was shocked that this was happening and so told him I needed him to make that statement on video if it was true. He then became insulting, accusing me of taking the glass out and refusing to work if I recorded him. I continued filming and he said that he was leaving because of the filming.He called his boss saying that he wouldn't be filmed and not responding to any of my questions. I'm almost glad that he didn't continue the work as this would be 100% unsafe and could have fallen out again. I was then told that they had sent a carpenter out when talking to their customer services. This was the Peterborough branch of Mears. Absolute cowboy worker and I wasn't impressed by the customer care either. They just don't care about their customers, only in getting paid for cheap and poor labour.0/5Day 2: After calling the social housing office to explain my situation and having an emergency window repair arranged I was told that someone would be around to resolve the issue today but any time up to 18:30. At 20:00 (the time I am editing this review) there is no sign of them and no courtesy call to explain. I'm annoyed but in no way surprised.-1/5Day 9 - Still no sign of anyone coming to repair. It seems that I shall have to take this to the housing ombudsman. Despicable organisation.-9/5
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Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions.
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