I am a tenant with a housing association who unfortunately use Mears. I have a leaky tap in my kitchen and reported it to my landlord. Had the initial "inspection" which confirmed that I did indeed need a new tap and one would have to be ordered. He was there 5 minutes (one day off work wasted).Then I received a text to say they would be back on 28th Feb to fit the new tap, so I booked the day off.Today I received a letter to state that they were coming on 27th?? Apparently they had tried to ring me (they hadn't) and changed the appointment because they couldn't get hold of me. Surely if you can't get hold of someone, you stick to the original plan until you do?I tried to call to get the appointment changed back to 28th as I cannot change my day off at such short notice, spend 20 minutes waiting for someone to answer my phone before I gave up and messaged them on social media. Just received a message back to say that they only do kitchen and bathroom repair and they can't help me. The tap is in my kitchen and the Mears guy was there last week to take the photo!Going back to my landlord to complain.If I performed with this amount of incompetence in my job, I wouldn't have a job any more.
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Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions.
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