My score is based on the manners, attitude and work ethics of the 2 guys who attended to do the work. Why, when your office dwellers were told by your own experienced tradesman, it was a 2 man all day job, did you pull one to attend a "meeting" and initially send one, who then had to phone you to say it was a 2 man job? Your meeting wasted 3 hours of work time. I also feel that time served, skilled trades men should be referred to as such, not operatives. They were in my opinion, also not provided with adequate clothing/equipment to protect them from the weather, if open reach and councils can provide work tents surely you can? (Not functional for all jobs I know.) These poor men were soaked to the skin. Removing a botched back door and refitting is physical, but quite stationary work, so the cold gets your bones quicker. They say if you look after your tools properly, they'll serve you for years. The same could be said of your work force. Do you not check weather reports on the day? If you don't listen to and respect the opinion of your own tradesmen, how on earth can you expect customers too?
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