I am appalled by the recent service of Mears Group and very very disappointed . I had a faulty alarm in the passage way of my flat called havering out of hours Reece came promptly and was friendly replaced the Alan with a new one but did things quickly seems to me they overwork their engineers as as soon as he left the new slam was faulty I called havering again they told me o must wait 4 hours and they never showed up so from 6 to 5 in the morning the alarm went off you could only stop the Alan in you stand under it then it will go off again . The engineer still did not come out so at 5.09 I called havering out of hours they told me Reece had too many jobs and was tired according to the manager for Mears . They said they will now send an engineer at 8.am . This has caused me emotionally distress and I would no longer recommend them as some one should have had a curtsy to call me not me keep calling havering
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Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions.
We are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.See more