If I could give less than one star I would. As my landlord RHP -“Richmond housing partnership” contracted “Mears group contractors”to came too my hometown do some work which they “mearsgroup” stole my belongings of installation rolls on 5th sept 22 I made a formal complaint via phone on 6th sept which the operative tried to lie and say the didn’t do it, then they tried to say they used my belongings in my home calling me a liar.then on 7th I sent a formal complaint via email with supporting video which included there staff saying they moved my belongings and showing them packing it up preparing to go in their vehicle On 21 October I notice in video it was 4 rolls of installation that was taken not 3 I believe due to my disability and health conditions I never noticed properly on how much was taken.At this point I had not heard back fromMears which I sent emails to about 4 members of staff 3 which were management inc Executive CEO7 October I gave meat 2 weeks notice of reimbursement of my goods as I was informed to do so by the police They failed to respond or reimburseOn 27 October mears wrote back via email with a attached letter dated 21 oct saying they would reimburse me for 3 of the loft installation rolls £140 and a missed appointment £30 and compensation £100They said they would pay by cheque But I had to contact them.I contacted them on 27, 28 Oct 1,2 November and resent a email I sent on 21 October informing themOf what was taken and that it was more than 3 rolls taken and I was not happy with £100 compensation that was suggested on 3 Oct by RHP and their failures As a service as per their “Mears policy & procedures” and made a further complaint which they have ignored Up to this dayAnd I have not a reimbursement for my goods or anything else I do not understand why they would also try and further rob me by trying to inform me they would reimburse me 3 rolls I have been unfairly treated and treated by MearsAnd Equality and Diversity has not been shown Towards myself they have failed to demonstrate their own Policy towards me;This experience has caused stress and anxiety I feel unsafe knowing this took place in my home whilst I was thereLimited with my mobility and access Within my home for them “mearsgroup” to carry out the workI await RHP stage 2 complaint outcome and proceed to go to the ombudsman if this is not properly sortedStill awaiting to be viewed with ombudsman But it’s now 8 December 22 and still have not been reimbursed or seen any money or cheque.
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Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions.
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