Where do I start. As others have said, I would give 0 stars if I coukd. Complained for 3 years of a damp problem in my kitchen to mears. Was told there was nothing wrong and was all in my head. Last year I had the shock of my life when I noticed thousands of tiny white bugs all over my kitchen. Called pest control immediately which I had to pay for myself as mears wouldn't come for 5 days. Was identified as "mould mites". Had to have entire house treated and kitchen chemically sprayed. All my possessions ruined. They were inside everything. Oven. Washing machine. Microwave. All the cupboards. I had to hire a skip and gut my entire kitchen. Council surveyor noted it was due to rising damp in the building and lack of ventilation in the kitchen. I had 4 months without a kitchen and had to cook with a microwave in bedroom, eat out and use launderette for all this time. Cost us over £4000 in total to do this and replace every single item. They gave us a new kitchen after rendering the wall down to brick and putting in all new plumbing and electrics but I still had to replace all the items I had lost. Took over a year to get a response from them at all and me going to everyone possible such as MP and countless trips and calls to council. I still only just got compensation back 14 months later and was less than half of what it cost me as mears refused to accept responsibility even though I had been arguing this fact for 3 years and it could have been prevented. Since having the kitchen completed I have had a leak happen which resulted in the newly fitted kitchen cupboards warping and having to be replaced a month after installation and most recently damp appearing again in cupboards as they fitted the hot and cold pipe too close together and it's causing condensation. I'm still waiting for the back of the cupboard to be replaced now which will be done by Morgan sindall since mears were sacked from Welwyn Hatfield council last month. They also forgot to fit a vent in my kitchen when they fitted the new one which was part of the reason I had the problem in the first place. Once I noticed this they tried to fit it afterwards but couldnt put it where it needed to be because of where they had put the pipework. So now it's the opposite end of the kitchen to my oven. Absolutely pointless and only a matter of time before the problem recurs. Absolute cowboys!!!The manager Dean I was told numerous times would contact me and I was constantly ignored. Their solicitors are rude and love to ignore you too. I'd had enough of waiting for any kind of response so ending up just accepting the measley offer of £2100 when they had cost me more than double that. Resulted in my family having to cancel our first holiday abroad in 21 years so we could use the money to pay for replacement items.
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