21st Sept Booked Afternoon repair for rotten shower on 7th October. Need to use it in the morning before they come. Yesterday they call at 9am saying they know my appts tomoro but they can come today! Ignored as I had to go out. 2pm yesterday text come saying my repair is booked for 7.10 8am-1pm. Which is morning and I know they will come first thing when I haven't had a shower or eaten. Call the number on text and tell them I booked appt for afternoon and that's when I want it. Spent 12 minutes telling them I don't want calls or visits in the morning. For a Reason!! 8.57am today my phone is ringing, it's Mears. Decline call. They call again asking if they can come this morning 🤔🤔 when I just told you YESTERDAY that I want the AFTERNOON + put it on my account. Woman doesn't know that. Its like they want you to get ANGRY in the morning. Told woman to cancel the whole thing.. its a 4 hour repair and I'm stressed now and tired. They don't care what else u got going on, what health what schedule they just change appts to suit themselves and then wonder why they can't get access 🤔😒🙄
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Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions.
We are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.See more