Had so many bad experiences over the years with Mears. Today is just the icing on the cake. Had a fence put up a few months ago, 6 weeks later one of the concrete posts fell over in the first bit of wind. Contacted mears through Moat (who are just as useless!) Had an appointment so took the day off, waited all day never showed up. No phone call or communication from them. So I continually tried to get in touch with them for almost three weeks with no joy. Then today they randomly phone me to arrange another appointment. When I asked why they didn't come the first time, I was told they had it on their system that I didn't confirm appointment. What rubbish you don't need to confirm appointments only if you are cancelling the appointment you need to contact them. Well done Mears once again you have cheesed off another customer, you must be so proud of your rating on here.
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Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions.
We are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.See more