I have lived in the same rented house for more than 10 years. Previous owner Derwent Living were excellent, I cannot express how bad Mears have been. Currently there is a leak in the kitchen meaning I can't use water or sink. As it's a Friday they won't come until next week as they won't do repairs on a weekend. The best they can do is make it safe, which I have done. Not having use of kitchen sink for 3 days and dealing with the leak myself is the best case scenario I have experienced with them.Other problems include them refusing to accept rent from our street for 6 months because we weren't on their system then sending us large overdue rent bills and threats, no cooker for over a month as every time an engineer was sent out they were told it's an empty property with appliance waiting to be installed and a blown down fence which is two years now but they keep cancelling the job.I could go on. Dealing with Mears, especially in regards to repairs, is an absolute joke. Getting anything done takes countless calls and emails for weeks before you eventually give up and pay for it yourself. They could hardly do a worse job.
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Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions.
We are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.See more