1 star is generous for this awful company!!! The staff are incredibly rude, their knowledge is extremely poor, they have no clue what they are doing, and I don’t think they should be used at all!!! I have had issues with my boiler resulting in no central heating for 3 months. Mears come eventually (often missing appointments) flip a switch, heating works for 12 hours and then back to no heating again!! I have 3 young children. Then I caught Covid, unfortunately as Mears are at our property every week putting our heating back on it meant two of their engineers had to self isolate for 14 days, unpaid. Which I kindlyGot the blame for! The two members of staff were incredibly rude about this and refused to come out even after the households isolation period was over. Tina - a supervisor, sent me a really rude, condescending email and stopped work being carried out for the following two weeks after isolation had finished!! Mears were demanding to see a negative test result - they wanted me to go and waste my own time/governments money to get another test when it’s simply not needed. Cut a long story short I have environmental health involved and I am seeking compensation for my ridiculously high electricity bills for my portable heaters!!!! AVOID AVOID AVOID!!
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Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions.
We are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.See more