Can’t really avoid this shambolic company as they are the appointed repair company for my council house but they do I had the choice I would avoid them like the plague! They literally have no clue what they are doing, total lack of communication from operative to repairer. Send out the wrong tradesman for a job numerous times. I had a leak in my kitchen so they sent an electrician with a bucket and left me to tend to it for 7 days by which time my ceiling caved in. They then booked me in for a window repair, waited in all day for no one to turn up and when I eventually got hold of someone after being cut off three times - I reached the out of hours like to be told I was never booked in which is funny because I received a text from Mears only the day before to give me a time slot. I have had loss of earnings waiting in and my child’s health is at risk for leaving a broken window open to the elements. I have logged a formal complaint.
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Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions.
We are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.See more