Mears RedbridgeAs others, I would give a 0 or minus 5 if I could. Absolutely shocking company. Terrible customer service. One time an employee was arguing with me for 5 minutes saying my address was not a council property when it obviously is and I’ve contacted them many times for a repair. Once they send someone out they wash their hands of the problem and say it’s not their responsibility anymore. They send the wrong people and fail to provide them with any detail with regards to the repair. I called them about a blocked sink and when the man turned up he asked me where the leak was. So he didn’t have any tools to unblock my sink as he was told it was leaking. I spent the whole day at home waiting for him for no reason. I called them multiple times to fix our communal door downstairs in my block of flats as it doesn’t properly slam shut. They failed to fix it. Yesterday a mentally unwell man came INTO my flat because he got in through the faulty door. Mears still failed to fix it yesterday and today despite multiple calls and giving them the police crime reference number. They sent a carpenter out who obviously wasn’t trained on how to fix the self closing door mechanism and hadn’t had the correct equipment with him. When he called me he told me to keep badgering them because Mears won’t do anything once he does his report. And sure enough, despite two calls to them today and them promising to send an emergency repair out, they were simultaneously telling me it’s not their responsibility anymore and they’d done their part. And sure enough, no one came and no one repaired anything. Currently in the midst of complaint process with the council because this is beyond ridiculous now.
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Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions.
We are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.See more