Appalling aftercare service for new build properties. Have over 50 remaining snags which need addressing since bought the property over a year ago. Poor communication with customers to resolve this, incompetent as loose vital documentation and poor organisation to keep information up to date which means extra work on our part to essentially do their job. Poor handover between staff taking over- we’ve had 3 people within just over a year and have to personally get them up to speed. Recently are ignoring multiple email communication to restart the process again after Covid which will be escalating to CEO level for a second formal complaint. We know they have restarted aftercare post Covid as neighbours are receiving this. Don’t purchase a house from Mears if you want to avoid the hassle of aftercare. They aren’t the excellent service that they claim to be by far and are out of touch with what their customers think of the service.
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Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions.
We are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.See more