I had a good experience this time. I live in a Council house and since moving in a year ago I always felt the gas heating was a bit quirky, it comes on and goes off and there is a smell of gas, though that could be the next door neighbour.Someone came and tested it and all was apparently fine.Same guy came back the next year and insisted on cranking up my boiler to a much higher temperature than I usually have it on, waste my gas, water and even electricity, I was not impressed.Then he cited me because I could not find the remote which I have not needed since it is summer, but I pointed out the intermittent red light which comes on and goes off on the device?I generally don't use heating during summer.He put in for a replacement after he left and I found the remote...F21 error on the boiler started after he left, reset worked ish off and on.Still not really using the boiler at the time as it is only used for central heating and to give hot water in the kitchen.As Mears were coming out to replace the remote I got the engineer to check the F21 error at the same time, grateful that the engineer was able to fit this in while he was here.He did various tinkering with the boiler and got it to work again, out the door and within 10 minutes it had stopped working again. Fortunately he was still in the car park, so I got him to come back, he was very nice, fiddled around again and 15 min later he got it working again.Ofc when he left it stopped working again.So had to book another appointment and he came out again, tested everything, replaced, pretty much every part except one and it started working again, until it stopped again.He then told me they needed to order a part, offered me 2 fan heaters to tide me over. Thinking that it would only be a day or two for the part to arrive, I declined the fan heaters...It took 2 weeks for the part to arrive and book a new appointment, bitterly cold and regretted not taking the fan heater option.He completed the job and heating worked, it has been such a relief to have heating over the rest of the cold nights through November into January 2025, so I am really grateful to this engineer for sticking with it and making sure the boiler got properly fixed.While I found the gas safety inspector a right pain and a bit abrupt and lacking in social skills, the engineer was great and I have to accept that if the gas safety inspector hadn't run the boiler at high temperature I never would have known that there was a problem until it was too late.
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