meater.com

Stay well clear

I recently purchased the Meter Probe, and it has been one of the most frustrating experiences I’ve had with any product. From the start, the device was unreliable—it constantly lost connection, gave inaccurate readings, and required multiple resets to function for even short periods. I expected a decent level of quality given the price, but it feels cheaply made and poorly designed.What makes the experience even worse is the customer service. After reaching out multiple times, I either received no response or extremely delayed replies that didn’t actually resolve anything. When I finally got in touch with someone, they were dismissive and unhelpful, offering generic troubleshooting steps that I had already tried repeatedly. I had to make free phone calls approximately 1 1/2 hour per call.I requested a replacement or refund, and they dragged the process out for weeks without clear communication, ultimately refusing to take responsibility for the defective product. I was told they would have to review the situation and I would get a call. I did not receive a call and clearly I have done every step they have asked even though it took over an hour very unnecessary I was told they would have to review the situation and I would get a call. I did not receive a call and clearly I have done everything they have asked even though the call taken over an hour and a half. My first impression was they will try Everything not to replace anything even.thought it's only six months old and still under warranty. I’ve never dealt with such indifference from a company. It’s clear they don’t value their customers or stand behind their products. Save yourself the frustration and look elsewhere—this is a one-star experience from top to bottom.UPDATE as I got a reply contacted Meater.com I was told that this issue was going to be resolved and they would send me a replacement charging dock but since my call I have not yet had any delivery confirmation. I again contacted the company and they are now denying that I've ever contacted them as my review says stay clear the customer service is very poor would not recommend to anybody looking for a meter probe.

Date of experience: Sep 23, 2025