I have been a MEATER probe user for a number of years and in the main they have been ok, recently the old probes range has been inconsistent/dropping off so I thought the logical step would be to upgrade to the MEATER pro duo. That was a mistake. I attempted to use the probes about a week later but they would not connect to the app. Contacted the chat and spent about 90 mins going through a number of checks over and over. The then decided it was a charger issue and sent a replacement. Replacement arrived quickly and I tried this and found the same issue. Another 90 mins on the chat and it was decided that the probes were the problem so new probes arrived. Again went to cook, probes did connect then almost immediately disconnected, over and over so had to revert to old probes for my meat. Contacted on Chat again to get a return label for refund and it has been a nightmare since. This was about 2 weeks after the initial purchase. I was promised a return label and had an email to say that but nothing came. I replied to the email but it is a no reply address!!! Contacted chat again and requested the label, they now said a refund would not be possible because I had bought over 30 days ago. After some time on the chat they agreed to send label after I had given them my adress, order number and probe serial number. I had an email to confirm that but in the email they requested that I send the above information again, so I replied to the email with the info but this is a no reply address!!!! I sent £151 on these probes and have not used them once and can’t get them returned for a refund. I have never experienced customer service so bad. They make it almost impossible to return for refund. At the moment I have 2 charging blocks and 4 probes, all faulty and MEATER not interested in responding or resolving. I would never buy another product or recommend this company to anyone.
Claim your business profile now and gain access to all features and respond to customer reviews.
The First Truly Wireless Smart Meat Thermometer
