Received letter saying my loan was closed on 1 Jan 1900 (not even born), I signed loan discharge docs (never received) and that you were advised the offset transaction account would have to close (no you didn't). Telling me if I don't transfer the $ by a certain date, they'll close the accont, hold funds until I've organised this. Try to ring and told expected wait time is 85 minutes. I'm also dealing with another issue with them, which has resulted in two phone calls, speaking to three people and ending with "we don't know, will get someone to contact you who can". Still waiting to be contacted. Send online query. Response someone will look into and contact you. No longer any branches in my state to walk in to and actually talk to someone. No email addresses on website. ME Bank used to provide great customer service, but over last 12 months they've gone to shit.
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