Review Time
I received an SMS from ME Bank advising that my credit card (I had in 2018) information would be provided to a credit reporting agency on the 9th of Feb. I tried to log into the account that I had, and when I logged in there were no accounts or any information for anything. Blank details. I haven't had an account with ME Bank since 2022 but apparently, I now owe money?! I advised the credit reporting agency that I had no account and they are following up but it will take 45 + days to get this information from ME Bank. They said I need to prove that I no longer have the account. What the hell!
ME bank is the worst!!
It took a total of 7 hours of being on hold and transferred to one department after another, with false promises of a call back, over the course of 4 days to get the answer to a simple question about paying off and finalising a loan.
When I finally made it through to round ten and faced the final boss on my quest, they were finally able to answer my question. Furthermore, I was told half of their staff had been made redundant which was causing a great deal of complaints and wait times.
Also they were unable to send me an email with the relevant information, and said I had to write down all the information they were giving me.What bank in 2026 doesn’t have the capability to send emails!
Time to start looking for another bank!
over 45 minutes on hold and still not been answered shortly.
I expect if there are decent managers in this company that they should employ people to answer the phones in
a fair and reasonable time.
Absolute garbage.
What compensation will i be offered for the lamentable
service offered by this pack of duds wasting my time.
Absolutely fuming.
Was good until BOQ bought it. Seems to me that they are actually just trying to kill it. Because with the way it's treating customers now... there only seems to be one conclusion where it's going.
Received letter saying my loan was closed on 1 Jan 1900 (not even born), I signed loan discharge docs (never received) and that you were advised the offset transaction account would have to close (no you didn't). Telling me if I don't transfer the $ by a certain date, they'll close the accont, hold funds until I've organised this. Try to ring and told expected wait time is 85 minutes. I'm also dealing with another issue with them, which has resulted in two phone calls, speaking to three people and ending with "we don't know, will get someone to contact you who can". Still waiting to be contacted. Send online query. Response someone will look into and contact you. No longer any branches in my state to walk in to and actually talk to someone. No email addresses on website. ME Bank used to provide great customer service, but over last 12 months they've gone to shit.
Was a great Bank - ONCE UPON A TIME!! Now since the acquisition by Bank of Queensland their service is appalling as I have tried them numerous times over the past three days with wait times of over an hour and then the call keeps dropping out. Appears as if the BOQ wants customers to close accounts with ME Bank, perhaps it is their way of winding them up? Thank God I don't have borrowings with them. Will be closing all accounts.
1 star is generous. Thanks MEBank for your email yesterday:
"
Hi,
Following the recent announcement from the Reserve Bank of Australia (RBA) to increase the official cash rate by 0.25% per annum (p.a.), we are pleased to announce that we are passing on this rate increase in full on your variable home loan(s).
"
Well, I am pleased to find another bank. Thanks but no thanks.
I wish I could give 0.
Hours and hours of wait to speak to someone and still no benefit.
They keep moving you from one department to another.
I have spent 8 hours so far and they haven't solved most basic problem of banking I have .
I am moving bank. They can't be this disrespectful for people's time.
ME was a good bank for many years. Now it is appalling. Since BOQ takeover it is a disaster. The old ME bank has been trashed. Got a question or problem? Try the phone lines if you've a couple of days to wait on line. They are flogging the ghastly, complicated, hard to use GO App every step of the way.
The CEO should be sacked for signing off on the total incompetence of the new mebank go app and associated issues caused! Worse then Optus! Hope he had a great trip away over the long weekend while customers struggled without access to their funds. 6 days NO access to ATM's or Eftpos. MeBank has been absolutely pathetic at providing any updates or fixing the issues. Patronising voice messages and questions from a robot does not help anyone. Next time provide your full name, DOB and address so YOU can deal with all the customers.
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