As a long-time customer for over 20 years, it’s disheartening to see the decline in customer service. I ordered two toques for my teenage boys, but they were so small they barely fit a baby, despite being advertised as 'one size fits all.' When I asked for a return label, the online chat was unexpectedly rude and unhelpful. Thankfully, a phone call to customer service connected me with a helpful associate, but this stark contrast only added to my disappointment. It’s unfortunate to witness such a decline in standards.
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Since 1971, MEC has sold exceptional products at fair prices, and people who shop here get one of the best guarantees around.
We inspire and enable everyone to lead active outdoor lifestyles. We do that by selling outdoor gear, clothing and services. We match our members with gear that suits their needs. But we offer more than products, we offer passion. We love to share our expertise, experience, and enthusiasm.See more
