I purchased a poorly designed hiking pole for my mother, which was disassembled for travel. A component fell off, making it impossible to reassemble. At the returns location, a staff member dedicated a solid 20 minutes to find a solution, which was appreciated. However, the company's choice to create such low-quality items is disappointing, especially given its previously strong philosophy. Kudos to the great service, but a thumbs down for the subpar materials.
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Since 1971, MEC has sold exceptional products at fair prices, and people who shop here get one of the best guarantees around.
We inspire and enable everyone to lead active outdoor lifestyles. We do that by selling outdoor gear, clothing and services. We match our members with gear that suits their needs. But we offer more than products, we offer passion. We love to share our expertise, experience, and enthusiasm.See more
