Just made my first order for a reactor 10 mattress showing in stock, 4 days days later they cancelled it saying on back order, I phoned customer service nice lady tracked 1 down for me said it will be sent express to arrive for my already delayed vacation because we needed this mat, 2 days later no tracking and they canceled it again saying it was out of stock, another phone call for 1 hour again to another less helpful agent that said nothing he can do about it, I asked for a rebate on another more expensive mattress to compensate for all the trouble, the answer was no, it said in the email they will try to help in replacing it with another mattress, he said nothing that he can do so can I help you with something else. This caused a delay in our vacation and having this item cancelled a total of 4 times is just terrible customer service, the worst I ever had to deal with and we buy a lot of stuff. It is so frustrating to be jerked around like this, wish I would have bought it at another store to begin with and not waste my time and energy, a small rebate would have changed nothing for them but would have a nice jester and very helpful for the trouble they caused us
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Since 1971, MEC has sold exceptional products at fair prices, and people who shop here get one of the best guarantees around.
We inspire and enable everyone to lead active outdoor lifestyles. We do that by selling outdoor gear, clothing and services. We match our members with gear that suits their needs. But we offer more than products, we offer passion. We love to share our expertise, experience, and enthusiasm.See more
