I ordered an eyeshadow and eye-liner. based on fast shipping for an event. Eye shadow was $94. It has now been more than two weeks and the product hasn't even been packed ready for shipping. The event has passed. I contacted Mecca for a refund and although they still cannot tell me when the item will be dispatched, they have flat out refused a refund, instead said I will get an email "when it is ready for shipping". They said if I am not happy I can ship it back to them (at my cost) for a credit when recieved, despite it not leaving the warehouse yet. There was nothing about delayed shipping during the checkout process or in the order confirmation email. Unacceptable. Will shop direct with suppliers in future.
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