I ordered the RMS brow powder only to receive it in faulty condition, the packaging of the product was cracked in many places and when contacting customer service about this issue they were NOT helpful and so careless — refusing to help me and instead making me return it to a store or to send it back in order to get a refund. I am not going to go out of my way and waste an entire trip to a store or post office etc just to get a refund for an error made on Mecca’s side — they sent me a faulty item that wasn’t in good brand new condition and should’ve found a mutual way to properly and easily reconcile the issue without causing more inconveniences for their customer to deal with. Especially when mentioning to them that I needed this item urgently for my wedding and the last thing I need is to waste my time to fix something caused by Mecca only to have them not be helpful whatsoever and just copying and pasting the same response back to me each time and the lack of care in each response was just extremely poor. Mecca use to provide the highest customer service and care many years ago, now they’re just unprofessional and careless. Terrible experience from beginning to end.
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