I ordered a stump grinder on 11/27, expecting delivery on 12/5. On that date, the delivery driver mishandled the machine, leading me to refuse the shipment. My initial impression of the company was quite negative, as it seemed unprofessional. A manager assured me a replacement would be sent and confirmed it via text. However, 25 days later, I still have not received anything and have only gotten confusing emails asking me to rate a machine I do not possess. On 12/25, they asked for feedback again and provided a link that only added to the confusion. This transaction was financed through a third party, which recommended I resolve the issue with the seller directly. Many others have shared similar complaints online, showcasing poor customer service. I strongly advise against making a purchase here; it has been my worst buying experience, especially considering I invest over $50,000 annually in tools for my business. I wish I had done more research. Their website falsely states that I received the item on December 9th, which feels misleading.
Claim your business profile now and gain access to all features and respond to customer reviews.
MechMaxx provides high-performance machinery for land clearing, construction, landscaping, and property maintenance across the U.S. We specialize in compact excavators, wood chippers, stump grinders, mini dumpers, flail mowers, and more—built tough for professionals and serious DIYers. Known for fast shipping, unbeatable value, and expert support, MechMaxx helps you tackle tough jobs with confidence. Shop online or contact us today to find the right machine for your needs.See more
