I ordered a stump grinder on 11/27, with delivery scheduled for 12/5. On that day, the delivery driver mishandled the machine, causing me to refuse the shipment. My first impression of the company was not positive, as it seemed unprofessional. A manager promised to send a replacement and confirmed it via text. However, after 25 days, I still have not received a replacement and only received confusing emails asking me to rate a machine I don’t have. On 12/25, they again requested feedback and provided a link that led to further confusion. This issue was financed through a third party, which advised me to deal directly with the seller. There are many complaints similar to mine online, highlighting poor customer service. I strongly advise against purchasing from them; it has been the worst buying experience I’ve encountered, especially as I spend over $50,000 annually on tools for my business. I regret not researching more thoroughly. Their website falsely claims I received the item on December 9th, which feels deceptive.
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MechMaxx provides high-performance machinery for land clearing, construction, landscaping, and property maintenance across the U.S. We specialize in compact excavators, wood chippers, stump grinders, mini dumpers, flail mowers, and more—built tough for professionals and serious DIYers. Known for fast shipping, unbeatable value, and expert support, MechMaxx helps you tackle tough jobs with confidence. Shop online or contact us today to find the right machine for your needs.See more
