mediamarkt.de

Ineffective customer service

I am sorry but I don’t recommend Media Market in Germany. They think their customers are stupid and they use deceptive pricing strategies by showing inflated 'before' prices to make their discounts seem bigger than they actually are. I will buy from a different place in the future. I made a small mistake when ordering. I typed the wrong ZIP code. My bad, right? But I realized it 40 minutes later and immediately called them to fix my address. The woman on the phone told me that she can correct the address. Then, I get an email saying, "Oh no, it's against the law to change an address"?! Then they tell me to contact DHL, but they didn’t even give me a tracking number because the order hadn’t even shipped yet! How the hell am I supposed to fix something with DHL if they don’t even have my package?! At this point, I told them to just cancel the damn order and guess what? They refuse. They tell me I need to receive it first and THEN return it. HOW?! How the hell am I supposed to receive the order if it’s going to the wrong address?! The person at the wrong address could simply take my order and keep it! Am I supposed to break into someone’s house and steal my own package back?! Then after all this nonsense and multiple emails, I get an email confirming that my order is finally cancelled. Great, right? Wrong. 30 minutes later, they send me ANOTHER email saying my order is on its way (to the wrong address). I spoke to like 8 different employees, and every single one of them gave me a different answer and some employees replied to me with the same automated email reply that I got from a different employee earlier!? Absolute circus. Finally, I managed to get the address corrected through DHL. At least the delivery was fast. I got my order the next day. But it wasn’t worth the insane amount of frustration and headache. Never again.

Date of experience: Apr 03, 2025