Review Time
I am very dissatisfied with this purchase and the lack of clarity in the website and communication. I ordered three items online, and the site indicated they would arrive sooner than they did. I opted for in-store pickup to collect everything together. To my dismay, only two items were sent to the store, while the third was unexpectedly shipped to my home. This was not communicated clearly on the website. I feel misled by how this situation was managed. Additionally, I received multiple emails prompting me to pick up my items. However, when I arrived at the store, only one item was available. This means I now have to make several trips, plus wait at home for the last item — which was not what I agreed to. This experience has been confusing, inconvenient, and poorly communicated, and I expect you to resolve this and enhance your system to prevent similar issues for other customers.
I want to finalize the process for a mobile contract, but I can't because the company has partnered with another service that completely ignores client calls. I've been trying to reach them for two days; once, I waited four hours and finally got a representative, who then hung up after just ten seconds. This is unacceptable! How are customers expected to deal with such poor service? I even mentioned I would go to the store to complete the process, but they insist that the contract must be handled online. Absolutely terrible!
I am trying to finalize a mobile contract, but the company has teamed up with a service that completely disregards customer calls. I've been attempting to reach them for two days; once, I waited four hours and finally connected with a representative, who then hung up on me after ten seconds. This is outrageous! How can customers manage with such poor service? I even offered to visit the store to complete the process, but they insist it must be done online. Absolutely unacceptable!
The delivery was set for November 20th between 8:00 AM and 2:00 PM. On the delivery day, I received a notification that it was on its way, but then the website became inaccessible. The TV was not delivered, and I heard nothing from anyone. This has been a frustrating experience.
Delivery has been delayed for three weeks. Customer support is not focused on customer needs and fails to provide updates on the delivery status. The item is urgently needed for daily family life. The company is clearly not prioritizing customer needs, and this situation must be addressed urgently!
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