Totally disgusted with repairs service. My husbands phone was submitted for a simple basic charger port replacement on 20th Jan 2025. 8 weeks later today 21.march 2025 they finally contact us and sent repair report for totally un necessary repairs on batteries, screen, seals. I said no just port and nothing else. They said we only do full service repairs on everything we don't do just the required repairs. They want €151 for a €45 repair on a €130 phone. I said return the phone unrepaired. I will take to by train to next city and get it done in 48 hours for €45.have it back at the store on Monday. They said can't do that it will take weeks to return it is in Slovakia. Why is it in Slovakia for goodness sake. So now a 48hr basic repair is taking 8 weeks+ 2-4 weeks to return + 48hours.absolutely disgraceful service. Why was it not sent to a German repairer in Germany.
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