I am very dissatisfied with this purchase and the lack of clarity in the website and communication. I ordered three items online, and the site indicated they would arrive sooner than they did. I opted for in-store pickup to collect everything together. To my dismay, only two items were sent to the store, while the third was unexpectedly shipped to my home. This was not communicated clearly on the website. I feel misled by how this situation was managed. Additionally, I received multiple emails prompting me to pick up my items. However, when I arrived at the store, only one item was available. This means I now have to make several trips, plus wait at home for the last item — which was not what I agreed to. This experience has been confusing, inconvenient, and poorly communicated, and I expect you to resolve this and enhance your system to prevent similar issues for other customers.
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