I bought a Xiaomi Note 14 Pro 5G online from MediaMarkt on 30 November 2025 as a New Year gift for my wife.
On 17 January I handed the phone in for repair at the MediaMarkt Delft store. The device has now been with their service department for more than one month.
I have visited the store twice in person, but nobody was able to explain what is happening, whether parts are ordered, or when the repair will be completed. I also received no proactive update from MediaMarkt.
At this point I find the situation unacceptable. A repair should be completed within a reasonable time, and customers should at least be informed about the status.
I am still waiting for MediaMarkt to provide a clear solution: repair, replacement, or refund.
Service Repair no:DF70409781
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