The main reason one has health insurance is to ensure ones health expenses are covered. To ensure that you are covered policy holders need to notify and check with insurers. Here lies the problem. Health providers, i.e. hospitals, surgeons, their reception staff, don't necessarily use the same terminology / procedure codes etc. It only takes one fault in this chain to leave the individual seeking confirmation to feel uncertain and frustrated during a time that is already stressful. I appreciate there are branches in which this inquiries could be answered face to face but in the instance of reduced mobility the only answers often lie at the end of a phone call. The miniumum times for calls answered over phone are 25min. Unlike other service support providers medibank offers no ability to request a call back. No, instead you are required to wait out the full waiting time on the phone. I fear this business has like many become increasingly focued on making money and not focused on the needs of its customers.
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We are a health company providing private health insurance and health services to millions of people across Australia.
Everything we do is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives.
Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people.
From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system.
Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system.
We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers.
Customer Obsessed: Their health, our passion.
Show Heart: Show Heart. Care in every moment.
Brilliance Together: We impact bigger.
Break Boundaries: Reimagining what’s possible.See more
