I highly recommend you do not purchase anything from Medical Alert. My elderly father purchased a Medical Alert system. After receiving their equipment, we discovered the unit would not charge properly. Further, we discovered some of the features we were told it had, it did not. Both issues were acknowledged by Medical Alert staff. When we originally purchased the equipment in June 2025, they charged my dad's credit card the same day. After returning the equipment less than 2 weeks later, it has taken 8 phone calls and nearly 3 months to receive not quite a full refund. I was informed today they are withholding a $35 restocking fee. Really?!? They are charging a fee to restock their faulty equipment. I hope my review will help other families make an informed decision and cause the Medical Alert staff to re-think how they treat their customers
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