My first interaction with the service left me quite dissatisfied. An appointment with a nurse was scheduled for the afternoon, even though the test needed to be done in the morning. I relied on the company to provide an appropriate time. When the nurse called, she pointed out the timing issue and recommended rescheduling. She was professional, and I have no complaints about her. However, I was never informed that this would incur a charge. Had I known, I would have gone with the original appointment. Despite this, I was charged a £30 'Did Not Attend' fee, and the company refused to reconsider. Their response indicated it was my responsibility to verify everything, which feels unjust. The appointment should not have been arranged at an unsuitable time, and I shouldn’t be penalized for following the nurse's advice. It's not just about the fee; it's about poor coordination and a defensive customer experience. For a healthcare provider, this is quite concerning. I will not use this service again and cannot recommend it based on this experience.
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