For clarity, this review is for customer service prior to using the sample kit, which I have not yet done so cannot comment on. After waiting some time for my test to arrive, I checked my order and saw that my auto fill used a previous address. I explained to customer service that the sample kit had therefore been sent to the wrong address. The rep was extremely kind and resolved the issue immediately by sending another kit to my current address at no charge, and ensured anyone using the misdelivered kit would not benefit. All very smooth, kind, patient and helpful, and kit has now arrived. Could not have asked for more.
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