I ordered a £230 blood test kit on January 29th to prepare for a doctor’s appointment on February 11th, allowing what should have been more than enough time.
The first kit never arrived and was apparently lost in transit. When I contacted customer service, a replacement was sent, but next-day delivery was refused unless I paid extra despite the original failure being outside my control.
Because of the delay, I had to reschedule a paid clinic appointment for the blood draw (£25). When the replacement kit arrived, I was advised to pay a further £13 for next-day return shipping to ensure sample stability over the weekend.
The laboratory confirmed receiving my sample on Monday. By February 18th, I still had no results and had to reschedule my doctor’s appointment again.
In total, this process has cost around £250, taken over two weeks, and still failed to deliver results in time for medical care. For a private service at this price point, the experience suggests a system that is not designed around reliability or urgent healthcare timelines.
I will not use this service again.
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