My experience was very bad. Very hard to get through to anyone on the customer service whatsapp, most of the time you get no helpful response anyway. Delivery of the sample kit took about 2 weeks within which time I contacted customer service multiple times to find out where it was. Then I sent the sample kit back and I saw the sample was marked as received by them on my account but no information about it being processed for about a week. I contact the customer service again and they tell me that they've run out of the tests I paid for and that they have to wait another 10 days for a delivery of those tests, and that they would have to send me another sample kit (free of charge). However, I don't want to go through the whole process again so I ask for a refund. They say they would process it but instead I get the results onto my email the very next day. So now, I don't even know whether those results are genuine because they did not have the required test in stock, apparently. Now that I've asked for a refund, they have that test in stock? Very strange. Don't waste your time and money. Very poor communication.
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In 2025 Medicines By Mailbox Digital Ltd Purchased 2 more websites.
- medicinesbymailbox.co.uk (test kits)
- medicinesonline.org.uk (healthcare platform)
- poooos.com diagnostics of faeces
Complementary but separate strategies which we will grow over the next 3 years.
My team will work on these strategies in 2026 under my stewardship.
Tanmay Sehgal
Laboratory DirectorSee more
