medicinesbymailbox.co.uk

I paid for a medical test with next-day…

I paid for a medical test with next-day delivery, but my order arrived 4 days late. I completed the test and returned it through Royal Mail exactly as instructed. I was never told that I would need to track the parcel myself — this was only mentioned after I followed up about my results.When I asked for an update, I was accused of being “abusive” even though my messages were polite and factual. The company has now refused to provide the service I paid for, based on this false accusation. I can’t attach images so others can see what they considered “abuse.” But one of the texts I sent that they labled abuse is “ Why do I need to track the parcel. On your website you emphasise how simple and easy it is.” This was after two days of me asking if they received my parcel.Their response was: “ For people that are not abusive it is easy”Another one of my texts after sending them the tracking number twice already and them asking for it again: “ Either complete the service I payed for, or refund me the full amount. If this can’t be resolved I’ll have to dispute this with my bank as well as leave a review that reflects my experience.”I’m paying for a service that claims to give next day results, even so I haven’t used any abusive language or terminology. I simply asked for the service to be completed or for me to get a refund so I can go somewhere else.After I filed a formal complaint, I received an email from their admin stating that they had “logged an abuse complaint” against me and even mentioned potential police involvement — a completely disproportionate and intimidating response for a customer simply asking for the service they paid for.I have kept all evidence, including their emails and chat messages, and have filed a formal complaint towards regulatory organisations. It’s cheaper and easier to go to a private clinic and pay for the Edit: never gave me a refundNever created a police report I’d emailed them saying I’d be more than happy to help w the process because my conscious is clear. Never seen such an unprofessional company their response to this is clear evidence.Never called them “ scammers, criminals, thieves, fake, liers” in chat have all transcripts of our chat. Obviously have customers who have called them out directly on their services but I did not in chat w them and I have proof of that. If I could upload pictures to this I would upload the whole chat.Response to their response: this back and forth and name calling is what you’re in for if you use this company. Again no refund was processed. The proof is in the pudding. I’m taking thing out of proportion but they have multiple reviews w the same experience and then using “police report” threats in their customers🙄?

Date of experience: Nov 08, 2025