I had an urgent order to put in and used medshop for the first time. I paid for express post as I needed it quickly. Four days later I contacted medshop as tracking with auspost said “waiting to be processed”. I was advised to wait 5 days until lodging a missing parcel.I lodged with auspost and they launched an investigation. I advised medshop and was told there was nothing they could do.I was advised by australia post that it was incorrectly addressed and would be returned to the sender. I contacted medshop and advised them and asked for them to send another one as I needed it. Their response was that they will not send until the product is returned to them. Aus post said this could take up to 5 business days.Medshop has no phone number to contact and I have now asked three times for someone to call me, I get told they will and no call!I am now 11 days after ordering (and paying!) for express post. The parcel didn’t arrive due to their mistake. My correct address was in my profile, my shipping information and I have advised once through the manage order communications and once through email.I have never experienced such bad customer service and complete disregard for a customer from a company before.I will need many more supplies in the future but I will never use this company again.
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Medshop Australia Medical Supplier of Littmann Stethoscopes, Welch Allyn Diagnostic Medical Equipment
