I made a large and expensive (for me) order for items needed for uni. It took about 3 weeks to get the in-stock items sent out. The most pricey item was missing half of the equipment in the kit so I sent a help request through and the next day received a canned response giving me details on how to request a return. With no other explanation or acknowledgment of the mix-up, I obviously queried this and then received a very defensive response from customer service saying that of course I'd have to return the item but that the returns dept would tell me more about what I'd need to do... information that would have saved us both time if it was just included in the first email. Another 24 hours wait after I submitted the returns approval, another canned response giving me details of where to post, along with instructions to print a proof of purchase (which would of course be available on their end, and seriously who has a printer anymore!). But I followed those instructions to the line as I just get the feeling after all this they'd take any excuse to not accept my return! No idea if I'll be reimbursed for the return shipping fee, not to mention how long they will hold onto my $260AUD before the return is processed. In the meantime, I've had to fork out for the equipment again... of course from a different site.... not sure how I'll pay for groceries now!Such a bad experience from a company that either has such poor systems and uninspired people handling customer service or simply don't care about customers.
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Medshop Australia Medical Supplier of Littmann Stethoscopes, Welch Allyn Diagnostic Medical Equipment
