I purchased a couple of anatomy posters and ensured I selected the non-laminated option so that they would fit in poster frames I have in my clinic (I already have some posters of the same size and I wanted these to match). When I received my order they came laminated which do not fit in the frames so I contacted Medshop to inform them that I had been sent the wrong items. The response was that they would inform their warehouse so they would be more careful in the future, they then marked this issue as resolved. I responded again stating that these posters were not going to fit in the frames I needed them to be in and that informing the warehouse was great for the future however this did not solve my issue. They again responded and said there is nothing they can do to help my situation and that I got the more expensive laminated option without paying for it and I should be happy about that. They said I need to just cut the edges of the lamination to make them fit the frames. To me this is not a good enough solution to sending me the wrong items, yes I will make them work as there is no other option but as a business owner if I had made this mistake I would ensure I rectify the problem and make sure the customer had the correct item or offer some sort of refund if they were to keep the item.
Claim your business profile now and gain access to all features and respond to customer reviews.
Medshop Australia Medical Supplier of Littmann Stethoscopes, Welch Allyn Diagnostic Medical Equipment
