It’s quick and easy for them to start taking your money. But when you want to cancel, suddenly it’s not simple. There’s no option to cancel from your online account. You can’t cancel through their messaging app. You can’t even remove your payment information to stop automatic billing.
Instead, you have to call, sit on hold forever, and then endure the sales pitch trying to convince you to stay.
Pro tip: if you don’t actually want to cancel but want a lower rate, call and say you’re canceling. That’s when they suddenly find a discount for you.
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