I was hopeful about starting a weight-loss program, but this company was extremely frustrating to work with from start to finish:
• Their website/portal is difficult to navigate.
• They only send email reminders — no texts or calls — which caused me to miss my first appointment.
• At my second scheduled time, I logged into the waiting room and waited ~20 minutes with no provider arriving.
• Calling customer support was awful. I spoke to three representatives, waited nearly an hour, and was disconnected.
• I requested a supervisor and was told one would call within 24–48 hours — no callback ever came.
• Eventually my refund and cancellation were processed, but only after I insisted — again with no one actually addressing my complaint.
Pros: Refund processed eventually.
Cons: Lack of reminders, no provider punctuality, poor support, no callback from leadership.
Overall, I expected a much higher level of professionalism in a healthcare-related service. I cannot recommend this company.
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