I am very disappointed with this service. Every Christmas, we give our grandsons an ornament from Santa in their stockings. I ordered personalized ornaments on 12/10/25, and it was promised that I would receive my order in time for Christmas. Now, on Christmas morning, I still haven't received anything. When I try to track my order, it shows that the vendor hasn't updated the status. I've submitted two support tickets and called to speak with a representative. Each time, I was assured that I would receive an update on the shipping status within the day, but I never heard back. I will not use this service again. Their customer support is inadequate, and now my grandsons are without an ornament from Santa this morning. :)
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