Extremely poor experience with Meesho. I placed an order which was never properly processed. When I contacted support, Arsh Kapoor informed me that they were facing system issues and couldn’t even see my order details. Eventually, the order was cancelled from their side without any resolution.
I still chose to trust Meesho and placed the same order again. This time, the delivery agent (Teji Singh) behaved very disrespectfully and refused to deliver the order. There was no proper delivery attempt or communication.
When I contacted customer support again, Payal (on call) and Anand Raj (on chat) were not helpful at all. They showed no concern about the delivery agent’s behavior and simply asked whether I wanted the product or not, instead of taking responsibility or resolving the issue. I was also told that they cannot do anything about the delivery agent’s conduct.
This shows a complete lack of accountability, both in delivery and customer support. Very disappointing experience.
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Meesho is an Indian-origin social commerce platform founded by IIT Delhi graduates Vidit Aatrey and Sanjeev Barnwal in December 2015.