We were excited to purchase a Global knife set and Kazoku knife block, but the customer service was shockingly unprofessional. Email replies were incomplete, and when we called for clarification, the representative denied previous communication, became irritated, and hung up the phone while I was speaking — which is highly disrespectful. This behavior has no excuse and would not happen in any case against a customer. This situation ruined our day and our trust. We decided to return everything not because of the products, but purely because of the unacceptable behavior of their staff. We expected an apology from the staff member who hung up on us, but that didn't happen. Normally, an apology is one of the criteria of civility. Apparently, the company doesn't treat its customers in that manner. This dealer does not reflect the professional standards expected from brands like Global. I've never ever recommend this store or never ever do shopping from this store.
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Ben je op zoek naar een kook- en kadowinkel in Amsterdam en online? Dan ben je bij ons aan het juiste adres en profiteer je altijd van de beste aanbiedingen en leukste producten op kookgebied. Want zoals onze naam vast doet vermoeden, zijn we niet alleen een professionele slijperij, maar ook een uitgebreide kookwinkel.
Tevens kun je bij ons terecht voor het uniek maken van producten. Zo hebben wen onder andere een lasergraveermachine waarmee we in hout, glas, leer, kunststof en meer kunnen graveren. Dit allemaal klaar terwijl je wacht!See more
