I’ve been trying to resolve an issue with the service for over a month via emails and calls. Each day brings a new excuse, with no real progress. My experience today was infuriating: the first agent took 20 minutes to connect me to a supervisor, then another 20 to switch teams, only to drop the call. My next attempt resulted in another dropped call, and during my third try, I wasted 20 minutes only to be told I couldn't reach a supervisor. I need transparency, accountability, and a real solution.
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