I'm sharing my experience as it occurred. On Monday, I deposited two 10-pound amounts, but both were declined. I contacted the support team, who promised that my deposits would arrive within 48 hours and that I wasn't alone in facing this issue. However, when the funds didn't show up, I reached out again, and they requested the transaction ID. I called my bank to get this information, and they assured me they would email me once they looked into it through a third-party provider. Yesterday, I attempted another 10-pound deposit, but it was declined yet again, even though the money was taken from my account. Now, almost a week has passed, and I've received no emails from the support team, raising my suspicions about their customer service.
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