I placed an order for two custom pillows, a cutting board, and a t-shirt as Christmas gifts on November 20. After only receiving the order confirmation, I reached out to the customer service team for an update. Unfortunately, I did not receive any response, but I noticed a refund was initiated for the cutting board without any explanation, and there was no information about the rest of my order. I will not be purchasing from this company again. They really need to enhance their fulfillment process and customer support to succeed. At this point, I just hope the remaining items arrive before Christmas.
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