megacustom.com

1.2
1.2 Based on 20 reviews

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Average Rating

1.2

/
5

20 Reviews

5 Star
2%
4 Star
4%
3 Star
0%
2 Star
0%
1 Star
94%

All Reviews

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Review Time

Melissa Ulch
The 3 items I ordered did not get delivered on the promised date. The colors are not as vibrant as t

The 3 items I ordered did not get delivered on the promised date. The colors are not as vibrant as the pictures show. The pillows are not even 2 months old and one of them has already come apart at the seam. Very disappointing.

1
Date of experience: Feb 28, 2026
Jeffery H.
Fantastic experience with the service!

I had a great experience ordering from this service. There was a minor hiccup with my shipping, but the support representative was incredibly friendly and helpful. She ensured everything was resolved, and I couldn't be happier with my purchase. The quality is excellent. I will certainly order from them again! 👍🏻💯❤️🙏🏼

5
Date of experience: Jan 12, 2026
Lillian
AVOID THIS COMPANY.

AVOID THIS COMPANY. This service is a total disappointment. I placed an order in October, they canceled part of my order, and I am STILL waiting for my refund (it's now January). I continue to reach out to them, and they keep promising a refund but nothing has happened. Additionally, the cushion I did receive was extremely subpar.

1
Date of experience: Jan 10, 2026
Osric Patterson
No Refund Received After Multiple Attempts

I received a response with no refund. After several exchanges with the company, they stated they would issue a full credit. However, the email I received yesterday regarding the "credit" lacked any date or time, unlike the previous partial credit notification. I informed them that if they process a refund according to their policy, I will update my review. Yet, I still have not received my money back, and there has been no follow-up with an official refund confirmation.

1
Date of experience: Jan 06, 2026
Merle
Extremely disappointing experience

I had a terrible experience; I ordered ornaments but only received the strings. The pillows I ordered for my kids were miniature. I wasted $100 for nothing, and the support team has not responded to my inquiries. Steer clear of this online scam!

1
Date of experience: Dec 28, 2025
Aaron Powell
Extremely disappointed with my experience

As mentioned in a previous review, I wish I could rate this less than one star. I regret not researching more before ordering from this unreliable website. I ordered two custom pillows, but it took an eternity to receive generic ones that bear no resemblance to my order. They are also refusing to issue a refund. Caution is advised with this terrible platform. I've already submitted the order number along with a photo of what I was expecting.

1
Date of experience: Dec 25, 2025
Shirley W.
Disappointing experience with my order

I placed an order for a cushion on 21 November as a Christmas gift. After waiting two weeks without any updates, I reached out to the service via email twice but received no replies. Eventually, I sent a direct message on social media threatening to report the transaction as fraudulent if I didn’t hear back. I finally got a tracking number, and the item arrived a month later on 23 December. The colors of the cushion were drastically different from those shown in the picture, making it look cheap and unappealing. Given the delay, I doubt I can find a replacement gift in time for Christmas, and I'm embarrassed to give this item as it looks tacky. I regret spending $66 on this unsatisfactory product.

1
Date of experience: Dec 23, 2025
Julius Patterson
Lack of Response and Unfulfilled Promises

I've sent multiple emails without receiving a reply. Two weeks ago, I was informed that I would receive a refund for two of my items, but it never happened. This service feels like a scam. I ordered four items, and now they won't arrive in time for the holiday. I strongly advise against using them. They rarely respond to emails, and when they do, it's just an automated message asking for information I've already given.

1
Date of experience: Dec 21, 2025
taupinette75
Extremely disappointing experience.

If I could rate this lower than 1 star, I would. I placed my order in November, expecting it to arrive for Christmas. On December 10, I received an email stating that my order was being canceled and refunded without any explanation, such as being out of stock. However, the refund has still not been processed. I have not received any replies to my emails. This service is completely unacceptable.

1
Date of experience: Dec 18, 2025
Jeanie Lewis
Extremely Disappointed with the Service

I have been waiting for my order since 1/11/25. The service has been completely untrustworthy. I strongly advise against making any purchases as you may end up losing your money without receiving anything in return.

1
Date of experience: Dec 18, 2025

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