I recently changed my name by deed poll and sent my documents to verify this, which went smoothly. However, I made two deposits of £10 yesterday that were both declined, even though the funds were deducted from my bank. I have yet to receive the money back in my bank account or with the service. I reached out to customer support, and they assured me it would be refunded within 48 hours, mentioning that I'm not the only one experiencing issues with the payment provider. Still, the funds haven't returned, and I'm feeling quite suspicious about the situation. I contacted my bank, and they confirmed the two deposits to the service.
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